■ Notes on cancellation, refund, and exchange
Cancellations, refunds, returns and exchanges due to customer's convenience,
We will not be able to respond to products that have already been opened.
Thank you for your understanding.
Warranty Policy
1. Warranty
・Please check the warranty card that comes with the product and keep it in a safe place with the receipt.
・The warranty period is 12 months from the date of purchase. (Please check the warranty card and receipt.) )
・ We will replace it free of charge in accordance with the warranty regulations. Products that have passed the warranty period cannot be replaced free of charge.
Thank you for your understanding.
In addition, the replacement product may be opened in advance for pre-shipment check. Thank you for your understanding.
・Please note that we are not responsible for any direct damages, secondary damages (loss of data production costs, expected profits, etc.), damage, scratches, or changes in the connection or equipment used due to changes or loss of data due to the failure or use of the relevant product.
・The warranty card is a warranty only for the relevant product. It does not guarantee all operation when linked to connected devices or systems.
・This product is for general users, and we do not provide any support or warranty for use other than that.
・ We do not offer advance delivery of products or temporary loans of substitutes.
・This warranty is limited to use in Japan. It is not applicable overseas.
2. Warranty Policy
The warranty applies only if the product does not operate properly and is deemed to be within the warranty period after proper use.
In addition, the scope of application is only the product itself, and accessories are not covered. Thank you for your understanding.
Even if it is within the warranty period, it will not be covered by the warranty if any of the following items apply.
・Failure or damage caused by errors in use, repair, disassembly, adjustment, or modification by a company other than our company. (including accessories)
・Failure or damage due to self-damage or improper handling, such as falling or improper installation after purchase.
・Failure or damage caused by fire, earthquake, lightning, flood, other natural disasters, pollution or abnormal voltage.
・When the cause of the failure is other than this product.
・ When we cannot reproduce the event by verification test, etc.
(* After the above verification test, we will return the product to the customer.) In that case, the shipping fee will be borne by the customer. )
・If you do not present a warranty card and receipt (or a substitute for proof of purchase).
・ If the warranty card does not have a stamp or proof of the date of purchase, customer name, or dealer name. (Handwriting disabled)
・ If the items entered in the warranty card are rewritten without permission.
・ In the case of small scratches or fading in the appearance that is acceptable, or due to private sensations.
・ Compensation for not being able to use the product, compensation for the hassle incurred directly or indirectly, such as removal or transportation to a dealer.
・Failure caused by use in a high temperature or humidity environment, or by intrusion such as adhesion of dust or debris.
・When the Product is acquired through parallel or personal imports, private sales, auctions, second-hand sales, transfers, etc.
・ If the serial number on the main unit cannot be confirmed, or if the sealing seal has been broken, etc.
・ If you purchased from a store other than an authorized dealer.
・Resale and transferred items are not covered by the warranty because the management status is unclear.
(* Please note that purchases made at stores other than those listed in the dealer list on our website or the online store of that dealer may be resold or transferred, and you may not be able to receive the warranty.) )