Each time you place an order, you will be charged the following shipping fee.
1,400 yen (Hokkaido, Okinawa, some remote islands: 2,300 yen excluding tax)
* Even if you order multiple products, you will only be charged for the above shipping fee.
[About sales on EC sites]
For branding reasons, all sales on EC sites are not allowed.
[About secondary wholesale sales]
For branding reasons, all secondary wholesale sales are not allowed.
[About returns]
All returns are not allowed.
[About stock status]
We make every effort to display stock information, but depending on the timing of your order, even if it is displayed as "in stock", it may actually be "out of stock".
In that case, the shipping date and shipping date may be delayed than usual.
[About product warranty]
This product has a two-year warranty from the date of purchase.
If a defect occurs within two years from purchase, we will take measures to ship a non-defective product (product or parts). If a problem occurs, please contact us about the specific details of the defect and the date of purchase (delivery date).
* If a problem occurs, we cannot accept returns or refunds. We will only ship non-defective products (products or parts).
* When shipping non-defective products, please take the defective product in one of the following ways: (1) pick it up by the manufacturer, (2) dispose of it by the customer, or (1) (2). (1) and (2) It is not up to the customer to choose, but we will contact you in one of the forms.
In addition, the warranty is not covered in the following cases.
● If two years have passed since the date of purchase.
● When using something other than water through this product.
● If this product is left under water pressure after use (if the faucet is not closed).
● If you do not drain the water inside the main body or hose after using this product, and damage or malfunction occurs.
● When this product is used near fire and abnormalities such as deformation occur.
● In the event of damage or malfunction due to natural disasters such as earthquakes and floods, natural disasters, etc.
● In the case of deterioration or change of appearance due to aging.
● When this product is used in an overseas location other than Japan.
● If this product is customized, secondary processing, etc.
* If you use this product without following the contents of the instruction manual, or if you use it incorrectly, all defects caused by the customer's mistake will not be covered by the warranty.
[Other]
We cannot accept returns, exchanges, or shipments of non-defective products due to customer's convenience, such as "it does not fit the faucet at home", "the water pressure, water volume, and water shape are different from what I expected", or "parts have been lost".
【Precautions for use】
● About hose reels
After use, be sure to turn off the tap and drain any accumulated water from the inside of the product (hose / nozzle).
* If the faucet is left open, water pressure will always be applied, which may cause product deterioration such as deformation or damage to the hose and defective nozzles.
* Please drain the water inside the product regardless of the season. It is useful for preventing freezing in winter and mold in summer.