■ Exchanges and refunds due to customer's convenience
We do not accept exchanges or refunds due to customer's convenience.
■ Exchanges and refunds due to defects in products, etc.
If the following conditions are met, we will exchange and refund.
Conditions
If damage occurs during delivery, we apologize for the inconvenience, but please contact the delivery company yourself and proceed with the refund between the delivery company and the customer. In that case, please contact us as well. It is necessary to take a photo of the condition when the product arrives and present it to the delivery company, so please respond to it. Please note that if you do not present the photo, we will not be able to exchange or refund it. In addition, regardless of whether or not the product is used, in principle, we will respond only if you contact us via chat via this site within the correspondence period. Thank you for your understanding and cooperation.
Availability Period
If you contact us within 7 days after the product arrives
Refund amount
Full price for damaged items
Return postage
Store burden