株式会社オークス

株式会社オークス

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Basic rules for returns Due to the nature of food products, Lab Cafe does not accept returns or refunds due to customer convenience in principle. Please check your order carefully in advance to ensure that there are no errors before purchasing. However, we may accept returns and refunds for unopened or unused products only if all of the following conditions are met and we have exceptionally agreed. Conditions for accepting returns Within 30 days of the date of purchase The product must be unused or unopened All product packaging (bags, cases, etc.) must be available. We have accepted the return in advance (a return request from My Page is required) Products that cannot be returned Please note that the following products cannot be returned, exchanged, or canceled. Products that have been used once Products that have been scratched or stained by the customer Products with missing packaging or accessories Sale Outlet Products Products that are judged to be unacceptable for resale due to food hygiene reasons Unauthorized returns without completing the return process Response and cost burden for each reason for return Reason for return: Refund of outbound shipping fee, return shipping fee, restocking fee Defective products, incorrect delivery, etc. ○ (refundable) We will not bear the burden Customer convenience (different image, wrong order, etc.) ✕ (not eligible for refund) Borne by the customer 50% of the product price (no upper limit) *The re-entry fee is charged as equivalent to the actual cost of inspection and repackaging of the returned product. About refund details The refund is as follows. [In case of defective product or incorrect delivery]: Product price + first delivery fee [In case of customer convenience]: Product price - re-entry fee (*Initial shipping fee is not refundable) *This policy is subject to change without prior notice. Please check the latest details when ordering.