We pay close attention to packaging, but in the unlikely event that there is a defective product or missent at the time of arrival, please contact us within 3 days from the date of arrival of the product.
In addition, if the customer continues to be absent at the time of arrival, the ice cream may melt even if it is stored by cool delivery. Please note that we will not accept returns if delivery is not possible due to customer's convenience despite the arrival of the specified date and time.