◆ Please refrain from selling products of our brand "KIVISDOU" at EC malls (Rakuten, Yahoo!, Amazon, SHOPLIST, etc.). (Sales on your own EC site are possible)
◆ About returns and exchanges of defective products
If there is a part of the product that you think is defective, please send us a photo of the defective part. We will check it, and if it is defective, we will process the return.
In principle, there is no need to return defective products. We apologize for the inconvenience, but please dispose of it at the store. (However, depending on the product and the contents of the defect, you may be asked to return it by cash on delivery.)
In the event of a defective product, for the convenience of the system, please do not exchange it, but "return processing + new order".