[About sales on EC] All sales on EC sites are not allowed. Please sell (or use) it at a physical store. [About vendor sales] All vendor sales (secondary wholesale sales) are not allowed. [About returns] All returns are not allowed. [About stock status] We make every effort to display stock information, but depending on the timing of your order, even if it is displayed as "in stock", it may actually be "out of stock". In that case, we will contact you. [About the shipping date] In the event of bad weather, long holidays, busy seasons, or other unavoidable circumstances, it may take more than one week to ship. [About the delivery note] It is not possible to include a delivery note with the product to be shipped. [About product warranty] For this product, we have a two-year product warranty from the date of purchase (delivery date). If a defect occurs within the warranty period, please contact us with a message in goooods about the "specific details of the problem, purchase date (delivery date), and product name". Once you contact us, we will contact you with a solution to the problem. If the problem is not resolved by the countermeasures, we will take measures to ship non-defective products (products or parts). ● In the event of a problem, we will not be able to accept any returns or refunds. We will only ship non-defective products. ● When shipping non-defective products, please use one of the following (1) and (2) for products with the corresponding defect (1) Disposal by the customer (2) Return by cash on delivery to the address designated by the manufacturer * The form of (1) and (2) is not a form that the customer chooses, but we will contact you. * We cannot accept shipments of non-defective products to overseas destinations other than Japan. The following cases are not covered by the warranty. ◆ If you use the product without following the contents of the instruction manual and cause defects or damage. ◆ When something other than water is passed through the product and used and a defect or damage occurs. ◆ When the product is used for purposes other than gardening watering and defects or damage occur. ◆ When the product is connected to a device with automatic water supply and drainage, and a malfunction or damage occurs. ◆ When the product is used near fire and abnormalities such as deformation occur. ◆ If you leave it under water pressure after use, and a problem or damage occurs. ◆ If you do not drain the water in the nozzle / hose after use, and there is a problem or damage. ◆ In the event of a malfunction or damage due to natural disasters such as earthquakes and floods. ◆ When the product is used in an overseas place other than Japan, and a defect or damage occurs. ◆ In the case of deterioration or change of appearance due to aging, or in the case of defects or damage caused by aging deterioration. ◆ When the product is subjected to secondary processing such as modification or modification, and defects or damage occur. ◆ In the case of defects or damage that the customer is responsible for. * In addition, defects and damage caused by the customer's mistake in use are not covered by the warranty. [Precautions for use (about hose reel)] ● After use, be sure to turn off the water tap and drain the accumulated water inside the product (hose / nozzle). * If the faucet is left open, water pressure will always be applied, which may cause product deterioration such as deformation or damage to the hose and defects in the nozzle and connector. * Please drain the water inside the product regardless of the season. The water that accumulates inside causes product deterioration due to expansion in the summer and freezing in the winter. [About repair] We offer a paid repair service for this product. < repair service> https://www.rgc.tokyo/html/page158.html * If you request a repair service, we will ask you to contact the manufacturer's representative directly. [Other] We cannot accept returns or shipments of non-defective products due to customer's convenience, such as "it does not fit the faucet at home", "the water volume, water pressure, and water shape are different from the expected", or "parts have been lost". 【Precautions for use】 ● After use, be sure to turn off the water tap and drain the accumulated water inside the product (hose / nozzle). * If the faucet is left open, water pressure will always be applied, which may cause product deterioration such as deformation or damage to the hose and defects in the nozzle and connector. * Please drain the water inside the product regardless of the season. The accumulated water expands in the summer and freezes in the winter, causing product deterioration.