株式会社Spicy Wave

株式会社Spicy Wave

T9010001189666

[About exchange] In the case of "defective product" or "wrong product shipment", we will immediately arrange a good product or the correct product free of charge. If there is an accident such as damage, we will investigate including the delivery company, so please contact us using the chat function on the goods. If the same product is in stock, we will exchange it for a non-defective product. If it is out of stock, we will refund you as soon as the return item arrives. [Shipping fee at the time of return] Returns and exchange requests due to customer's convenience will be borne by the customer. In the case of shipping defective or wrong products, we will bear the cost. 【About refund】 Please request a refund using the chat function on the goods within 7 days of the arrival of the product. If you pay by credit card, we will process the refund to the credit card company. Otherwise, we will refund the cost of the product to the designated account. 【Cancellation】 We will accept cancellations of orders only if the shipping procedure has not started. Please contact us using the chat function on the goods. In addition, we cannot accept cancellations after handing over the package to the shipping company, so please return the product after receiving it. 【Returns due to customer's convenience】 We will accept returns only if they are unopened and unused. Please contact us using the chat function on the goods within 7 days after the product arrives. In addition, the shipping and handling fees required for returns will be borne by the customer.