If the product is defective, dirty or damaged during shipping, or misdelivered, we will return or exchange the product. We will bear the shipping cost.
In addition, we cannot accept cancellations, returns, or exchanges due to customer's convenience.
If you wish to return or exchange the product, please contact us using the inquiry form or LINE chat within 7 days after the item arrives.
We cannot accept exchanges after 7 days from arrival, so please check the condition of the product as soon as it arrives.
In addition, even if the product is defective or misplaced, we will not be able to accept returns if the following applies.
・Products that have already been used
・ Products that have been arrived for more than 8 days
・Products that have been scratched or stained by the customer
・Products without packaging (wrapping paper or bottles)