If the product is damaged or defective during delivery, or if the product is different from your order, we will replace it immediately at our expense. "In the case of return or exchange due to customer's convenience" The shipping fee will be borne by the customer. As a general rule, returns and exchanges are limited to unused and unopened products. Products that have been used once, sold to customers, or scratched or damaged after delivery are not eligible for return or exchange. For returns and exchanges, please contact us via the message function of goooods within 3 business days after the item arrives. We may not be able to respond to your further inquiries. Thank you for your understanding.