< About returns> ● Returns for customer's convenience 　We do not accept cancellations, returns, or exchanges due to customer's convenience. 　Please note that we cannot accept returns for the following items. ・ Return due to customer's convenience (different from the image, wrong order, etc.) ・ If you use it even once ・ If more than 7 days have passed since the product arrived ・ In the case of products subject to SALE ・ If you open the package ・ Other cases similar to the above ● Damage to the main product / product difference 　At the time of shipping, we carefully check for dirt, damage, etc. before shipping, but in the unlikely event that it is damaged during shipping, 　If you receive a defective product or a product that is different from your order, we will bear the shipping fee for exchanging the product. 　For returns due to negligence, please contact us within 7 days after the item arrives. (1) Please contact us by message within 7 days. (2) We will contact you by return message, etc., so please return defective products. * Please ship by cash on delivery. * Please write "goooods returns" on the invoice. * Please specify the defective part in the copy of the delivery note and include it. (3) We will send you a replacement. ● Precautions if the package does not reach the delivery address due to customer's convenience If the package does not reach the delivery address due to customer's convenience, such as a mistake in entering the delivery address, refusal to receive, or exceeding the storage period, Please note that you may be responsible for only the shipping fee. For shipping costs, please check the shipping fee list of the seller. <Caswell-Massey fragrance products and The Tartan Blanket Co., Handling of Products> * This brand product cannot be handled for any purpose other than over-the-counter sales. * This brand product is prohibited from being sold overseas, and it is not possible to sell it at shopping malls such as Amazon, Rakuten, and Yahoo! Shopping due to the manufacturer's intentions. Please note that if you place an order, we will cancel it here.