[About returns due to customer's convenience]
We ask that you refrain from exchanging or returning items due to customer's convenience, such as "the size does not fit" or "the image is different" due to the characteristics of the product.
If you have any questions about the product, please contact us.
[Returns due to our inadequacy (defective products, delivery mistakes, mistakes in description on the web page, etc.)]
In the case of defective or soiled products, we will respond by exchange or return.
If the product is defective, stained, or received by mistake, please contact us within 7 days of receiving the product.
Please note that if the deadline has passed, we may not be able to accept returns even if there is a mistake in our shop.
We accept returns only for items that have not been worn, opened, and the tag has not been removed.
We will handle the shipping costs related to returns and exchanges at our expense.
Replacement items can be shipped within 8 days after the returned item arrives at our distribution center.
★★Not available for sale to Amazon or Rakuten. ★★
★★ [About the standards for SNS posting] ★★
[For Instagram]
Repost: Yes.
HOiSUM product listing: Please tag (@hoisum_official) the HOiSUM yes account before posting.
Photos on HOiSUM Instagram (model wearing and drawing): NG.
Photography: We will provide it only upon request. Please contact us via chat.
★ [In the case of X (formerly Twitter)] ★
Repost: Yes.
HOiSUM product listing: Please post with a hashtag (#HOiSUM or #ホイサム).