If the product is damaged or soiled, or if you receive a product that is different from your order, we will prepare a substitute or return (refund). We apologize for the inconvenience, but please contact us with details within 7 days after the item arrives. We will get back to you as soon as possible to discuss the return or exchange process. Please wait until we contact you to return the product. We will bear the shipping fee for the return shipment, the shipping fee for the reshipment, and the transfer fee for the refund. * In the case of transportation damage, please keep the cardboard and delivery bags at the time of delivery without throwing them away until the product is replaced. * We cannot accept compensation for secondary damage caused by product defects. Thank you for your understanding. * If we cannot prepare a substitute for the product, we will refund it. [About not being able to accept returns and exchanges] Products that fall under the following items cannot be returned or exchanged. Thank you for your understanding. ・ Products that have passed more than 7 days after the product arrives ・ Products that have not been contacted in advance to request return ・ Products used ・Products that have been soiled or damaged by the customer ・ Made-to-order products, sale items, and products that are not returnable on the product page ・ When returning, the product was damaged due to insufficient packaging ・ Products such as color orders that are not normally sold