Thank you for purchasing our products. We strive to provide high-quality products that satisfy our customers. Below you will find information about our return policy.
1. Non-returnable principle
・ We cannot accept any returns for all products provided by our company. This is a measure from the point of view of quality control and hygiene of goods.
2. Exceptions
・ If there is an obvious defect or defect in the delivered product, or if you receive a product that is different from the contents of your order, we will accept an exchange or refund. In this case, please contact us within 7 days after the item arrives.
3. Return Procedure
・If you fall under any exceptions, you may be asked to provide the following information in order to facilitate the return process.
・Order number
・Name and contact information
- Detailed explanation of defects and defects
If possible, a photo of the defective product
4. Refunds and Exchanges
If we approve the return, we will expedite the refund or exchange process. In the case of a refund, regardless of the original payment method, the refund will be made to the designated account. In the case of an exchange, the shipment of the replacement will take place after confirmation of receipt of the returned item.
5. CONTACT INFORMATION
・For inquiries and applications regarding returns, please use the message function in goooods. Please note that direct communication between the Company and the customer is prohibited.
Thank you for your understanding and cooperation in our return policy.