All refunds must be made within 7 days of receiving the product.
All replacements must be made within 14 days of receiving the product.
All exchanges and returns must be sent to the return address of Ecoluka after sending an exchange or return request email to Ecolluka Contact Us for confirmation. Unauthorized return is strictly prohibited.
Products that are returned or exchanged must remain in their original condition, including packaging, without opening the product. Incomplete returns, such as those in which the package has been opened, may be rejected.