■About holidays We are closed on Saturdays, Sundays, and holidays. In addition, 8/13~8/15 and 12/29~1/3 are closed. Please note that we cannot accommodate holidays. ■About the delivery company We will deliver it by Yamato Transport. ■About damage during delivery If you have any unfrosting or damage that may be caused by delivery, please consult with the shipping company. If the carrier admits negligence, the carrier will rearrange the product at the carrier's expense. ■About product defects due to our negligence We carefully inspect the product at the time of shipment, but if there is a defect in the delivered product, we accept an exchange or return for a new product. Items that have been received for more than 7 days will be considered to have been received without any problems. Please be sure to contact us by message within 7 days of product delivery. *We will bear the return shipping fee for exchanges and returns ■Exchanges and returns due to customer convenience We cannot accept exchanges or returns due to customer convenience. Please note. ■About Forwarding If the product is forwarded to another address after the shipment is complete, a new shipping fee will be required. In that case, the shipping fee will be borne by the customer, so please be careful to enter the delivery address. ■About resale Resale at e-commerce malls such as Rakuten and Amazon is strictly prohibited.