[About sales on EC] All sales on EC sites are not allowed. Please sell (or use) it at a physical store. [About vendor sales] All vendor sales (secondary wholesale sales) are not allowed. [About returns] All returns are not allowed. [About stock status] We make every effort to display stock information, but depending on the timing of your order, even if it is displayed as "in stock", it may actually be "out of stock". In that case, we will contact you. [About the shipping date] In the event of bad weather, long holidays, busy seasons, or other unavoidable circumstances, it may take more than one week to ship. [About the delivery note] It is not possible to include a delivery note with the product to be shipped. [About product warranty] We offer a two-year product warranty from the date of purchase (delivery date). If a defect occurs within the warranty period, please contact us in a message in goooods about the details of the specific defect, the date of purchase (delivery date), and the product name. If you contact us, we will contact you with a solution. If the problem is not resolved, we will take measures to ship the product or parts. ● In the event of a problem, we will not be able to accept any returns or refunds. We will only ship non-defective products (products or parts). ● When shipping non-defective products, please use one of the following (1) and (2) for products with the corresponding defect (1) Return by cash on delivery to the address designated by the manufacturer (2) Disposal by the customer The form of (1) and (2) is not a form that the customer chooses, but we will contact you. * We cannot accept shipments of non-defective products to overseas countries other than Japan. The following cases are not covered by the warranty. ● If you use the product without following the contents of the instruction manual and cause a defect, etc. ● When using something other than water through the product and a defect occurs. ● When the product is used for purposes other than gardening watering and a defect occurs. ● When the product is connected to a device with automatic water supply and drainage, and a problem occurs. ● When the product is used near fire and abnormalities such as deformation occur. ● If you leave it with water pressure applied after use and a problem occurs. ● If you do not drain the water in the nozzle / hose after use, and a problem occurs. ● In the event of a malfunction due to a natural disaster such as an earthquake or flood. ● When the product is used in an overseas place other than Japan and a defect occurs. ● In the case of deterioration or change of appearance due to aging, or in the case of defects caused by deterioration over time. ● When the product is subjected to secondary processing such as modification or modification, and a defect occurs. ● In the case of a defect for which the customer is responsible. * Other defects caused by the customer's usage error are not covered by the warranty. [About repair] We cannot accept any repairs. [About wooden logos] The "wooden logo" in some images is being eliminated in the future and may not be included in the products to be delivered. In addition, if the wooden logo is included in the product and there is a defect, we will not be able to prepare a good product because it is not in stock. [Other] We cannot accept returns or shipments of non-defective products due to customer's convenience, such as "it does not fit the faucet at home", "the water volume, water pressure, and water shape are different from the expected", or "parts have been lost". 【Precautions for use】※ About hose reel ● After use, be sure to turn off the water tap and drain the accumulated water inside the product (hose / nozzle). * If the faucet is left open, water pressure will always be applied, which may cause product deterioration such as deformation or damage to the hose and defects in the nozzle and connector. * Please drain the water inside the product regardless of the season. The accumulated water expands in the summer and freezes in the winter, causing product deterioration.