[About online sales]
Online sales are not permitted.
[About returns]
Returns are not allowed.
[About stock status]
We take all measures to display inventory information, but depending on the timing of your order, even if it is displayed as "in stock", it may actually be "out of stock". In that case, we will contact you.
[About product warranty]
We have a product warranty period of two years from the date of purchase (delivery date). If a defect occurs within the warranty period, please contact us via message within good about the following.
(1) Product name
(2) Order date (delivery date)
(3) Details of specific defects
If you can contact us about the above, we will contact you about how to deal with the problem (repair method). If the problem is not resolved by the countermeasure (or there is no countermeasure), we will take care of the shipment of the good product (product or part) within the warranty period.
●When shipping a good product, we will take one of the following (1) and (2) for the product with the corresponding defect.
(1) Disposal by the customer (2) Return to the address designated by the manufacturer by cash on delivery
* The form of (1) and (2) is not a form for the customer to choose, but will be contacted by our company.
※ We cannot accept shipments of good products overseas.
●If a defect or damage occurs within the warranty period, we will only ship a good product. We cannot accept returns or refunds.
●The following cases are not covered by the warranty.
・If something other than water is passed through the product and there is a defect or damage.
・When the product is connected to a device with automatic water supply and drainage and is used, resulting in a malfunction or damage.
・If the product is used near a fire and abnormalities such as deformation occur.
・If the faucet is not closed after use, causing a malfunction or damage.
・If the water inside the product is not drained after use, resulting in a defect or damage.
・When damage or malfunction occurs due to natural disasters such as earthquakes and floods.
・If the product is used in a place outside of Japan and there is a defect or damage.
・If you ride on top of the product and there is a problem or damage.
・If you lose a part (product).
・When a defect or damage occurs due to secondary processing such as modification or modification of the product.
・If the product is used without following the contents of the instruction manual, resulting in a defect or damage.
・All other defects or damages caused by things other than our fault are not covered by the warranty.
*Defects or damages caused by the customer knocking over the product or dropping it from a high place are not covered by the warranty.
[About repair]
We cannot accept repairs.
[Others]
We cannot accept returns or shipments of good products due to customer convenience, such as "does not fit your home faucet", "the expected flow rate, water pressure, water shape, color, and size are different", "parts are lost", etc.
[Precautions for use and safety]
・This product is an outdoor watering product for ordinary households. Do not use for any other purpose.
・Do not use with well water.
Do not use near open flames.
・Do not use water other than room temperature.
・To prevent injury due to damage, do not ride on top of the main unit.
・After use, be sure to close the faucet and drain the product thoroughly. (Freeze Damage Prevention and Product Protection)
・Do not leave the nozzle or hose tip spout submerged in water.
・Do not use the connector for equipment with automatic water supply, such as automatic washing machines and dishwashers.
[Product care, storage, and maintenance]
・If the product gets dirty, wipe it with water with a soft cloth.
・When storing, avoid direct sunlight.
・If detergents or oils get on the product, the plastic part may be damaged.
・As mentioned in the safety precautions, please follow the following maintenance after use.
"Be sure to close the faucet" and "Be sure to drain the inside of the product (hose, nozzle)"
*Leaving the faucet open and untreated will always cause water pressure to apply to the product, which can cause product deterioration such as hose deformation, tearing, and nozzle failure. After use, close the water tap tightly and drain the water accumulated inside the product (hose and nozzle). Drain the inside of the product regardless of the season. By taking a little effort after use, it will lead to an extension of the product life.