[About online sales] Online sales are not allowed. [About returns] Returns are not possible. [About stock status] We make every effort to display stock information, but depending on the timing of your order, even if it is displayed as "in stock", it may actually be "out of stock". In that case, we will contact you. [About the shipping date] Normally, we will ship within 2-3 business days. * In the event of bad weather, long-term closures, busy seasons, or other unavoidable circumstances, it may take more than 3 business days to ship. [About product warranty] We have a two-year product warranty period from the date of order (delivery date). If a problem occurs within the warranty period, please contact us with the following (1) to (3) by message in goooods. (1) Product name (2) Order date (delivery date) (3) Details of the specific defect If you contact us about the above, we will contact you on how to deal with the problem. If the problem is not resolved by the solution (or if there is no solution), we will take measures to ship the non-defective product (product or part). ● In the event of a problem, we cannot accept returns or refunds. We will only ship non-defective products. ● When shipping non-defective products, products with the corresponding defects will be taken in one of the following (1) and (2). (1) Disposal by the customer (2) Return by cash on delivery to the address designated by the manufacturer * The form of (1) and (2) is not a form that the customer chooses, but we will contact you. * We cannot accept shipments of non-defective products to overseas destinations other than Japan. The following cases are not covered by the warranty. ・ If you use the product without following the contents of the instruction manual and cause defects or damage. ・When something other than water is passed through the product and is used, resulting in a defect or damage. ・ When the product is used for purposes other than gardening watering and defects or damage occur. ・ When the product is connected to a device with automatic water supply and drainage, and a malfunction or damage occurs. ・When the product is used near fire and an abnormality such as deformation occurs. ・If the product is left under water pressure after use, resulting in a malfunction or damage. ・If you do not drain the water in the nozzle or hose after use, and a problem or damage occurs. ・In the event of malfunction or damage due to natural disasters such as earthquakes and floods. ・When the product is used in an overseas location other than Japan and defects or damage occur. ・ When the product is subjected to secondary processing such as modification or modification, and defects or damage occur. ・In addition, in the case of defects or damage caused by the customer's mistake in use, etc. [About repair] We cannot accept repairs. * Only "Metal Garden Reels" have a paid repair service. [About the wooden logo plate] The "wooden logo plate" shown in some images is being eliminated sequentially and may not be included in the products to be delivered. * If a wooden logo plate is included in the product and there is a defect or damage, we will not be able to ship a non-defective product because there is no stock for replacement. [Other] We cannot accept returns or non-defective shipments due to customer's convenience, such as "does not fit the faucet", "the water volume, water pressure, water shape, color, and size are different from the expected amount", "the water pressure is different from the expected", or "the parts have been lost". 【Precautions for use】 ● Regarding the hose reel, be sure to turn off the water tap after use and drain the accumulated water inside the product (hose / nozzle). * If the faucet is left open, water pressure will always be applied to the product, which may cause product deterioration, such as deformation or damage of the hose and defects in the nozzle and connector. * Please drain the water inside the product regardless of the season. The water that accumulates inside causes product deterioration due to expansion in the summer and freezing in the winter. ◎ By paying attention to the above and using it, it will lead to a longer product life.