■ Holidays
We are closed on Saturdays, Sundays and public holidays.
In addition, 8/13~8/15 and 12/29~1/3 are closed.
Please note that we are unable to respond on holidays.
■ About the delivery company
It will be delivered by Yamato Transport.
■ Damage during delivery
For damage that seems to be caused by delivery, please consult with the delivery company once.
If the delivery company admits negligence, we will rearrange the product at the expense of the delivery company.
■ Defects in products due to our negligence
We carefully inspect the product at the time of shipment, but if there is a defect in the delivered product, we accept exchanges for new products or returns.
In addition, if 7 days have passed since arrival, it will be considered that the product has been received without any problems.
Please be sure to contact us by message within 7 days of delivery of the product.
* We will bear the return shipping fee for exchanges and returns
■ Exchanges and returns due to customer's convenience
We do not accept exchanges or returns due to customer's convenience.
Thank you for your understanding.
■ About transfer
If the order is transferred to a different address after it has been shipped, a new shipping fee will be required.
In that case, the shipping fee will be borne by the customer, so please be careful when entering the delivery address.
■ About resale
Resale at EC malls such as Rakuten and Amazon is strictly prohibited.