If there is a product defect or shipping error
After the product arrives, we will respond as soon as possible if the delivered product is found to be defective, or if a product different from the ordered product arrives. We apologize for the inconvenience, but please contact us first.
If you wish to return or exchange the product due to your convenience
We apologize for the inconvenience, but please note that we cannot accept returns or exchanges of products that have already been used.
In addition, returns and exchanges due to customer's convenience, such as a mistake in the customer's order or a different image of the product, will be contacted within 7 days of arrival and will only accept unopened products. In that case, the customer will be responsible for the return shipping fee of the product and the transfer fee for the refund. Thank you for your understanding.