■Handling of JAN codes
This brand does not usually assign a JAN code when it is sold.
In the case of transactions involving consignment sales and inventory management, we will issue and affix a bulk label with a JAN code before delivering the product.
If you are assuming JAN code management, please contact us in advance.
■Exchanges and refunds due to customer convenience
We do not accept exchanges or refunds due to customer convenience.
■Exchange and refund due to product defects, etc.
If the following conditions apply, we will exchange or refund you.
Conditions
If damage occurs during delivery, we apologize for the inconvenience, but please contact the shipping company yourself and proceed with refunds between the delivery company and the customer. In that case, please contact us as well. We will need to take a photo of the condition of the product upon arrival and present it to the delivery company, so please take that action. Please note that if you do not present your photos, we will not be able to exchange or refund them. In addition, regardless of whether or not the product is used, we will respond only if you contact us via chat via this site within the correspondence period. Thank you for your understanding and cooperation.
Availability
If you contact us within 7 days of receiving the product
Refund amount
Full price of damaged goods
Return Shipping
Store burden
■About third-party sales at external e-commerce malls
According to our brand policy, we operate limited sales channels and do not allow sales by third parties at external e-commerce malls.
In addition, we refrain from using images, texts, brand names, etc. related to our products without permission from the perspective of copyright and trademark. If you wish to use it on SNS, website, etc., please contact us in advance.
In order to maintain brand value and quality control, we appreciate your understanding.