Returns and exchanges: We make every effort to ensure that the product is safe, but if there is any damage or mismatch during transportation, please be sure to contact us by message in goooods within 5 days after the product arrives. If we are responsible, we will accept returns at our expense. * We do not accept any returns or exchanges of products other than that. In addition, coffee equipment and machinery will not be exchanged or returned if they have been opened and used (including energized), or if even one of the accessories such as the product itself, product box, or instruction manual has been opened, damaged, soiled, or lost. Overseas products have different characteristics and quality standards than Japan products. Therefore, there may be some rough parts in the finish of the details. We always carry out inspection work before shipping. If you have any questions about the product, please feel free to ask questions and purchase after you are satisfied. * We do not accept cancellations or returns after ordering for the following reasons. ・ When it is due to the customer's convenience. ・ The product that actually arrived is different from the image. ・ Reasons for not understanding the characteristics and quality standards of overseas products. ・ Cancellation and return of products after the order is completed. ・ Special sale products such as sale items. ・ If the product has been opened and used even once. ・ In the event of removal, damage, defacement, or loss of product tags, boxes, instructions, etc. ・ If you have not contacted us for return or exchange within 5 days after the product arrives. * Return deadline: Please contact us by message in goooods within 5 days after the item arrives.