* In the case of return or exchange due to customer's convenience
After the product has been shipped, we cannot cancel the order or change the order details due to the customer's convenience.
In the unlikely event that the product you receive is defective, please contact us within one week after the product arrives, and we will bear the shipping fee and replace it with a non-defective product only if it is unused. Please be sure to check the product when it arrives and contact us by email or phone within 7 days.
Phone number: 03-3817-0855
E-mail address: info@qu-natural.com
Return address: 〒141-0021 3-1-30-1501 Kamiosaki, Shinagawa-ku, Tokyo
Person in charge: Rei Kanazawa
*Closed on Saturdays, Sundays, and holidays. Orders placed during the holidays will be shipped sequentially as soon as they can be confirmed on business days.