1. In the case of defective or damaged products
If the item is defective or damaged, please let us know within 7 days of receiving the item and we will exchange it for a new product or process a full refund. In that case, we will bear the shipping cost.
2. Returns due to customer's convenience
For returns due to customer's convenience, we will accept returns if you contact us within 7 days after the product arrives. However, you will be responsible for the return shipping costs. Returned items must be in an unused and unopened condition.
3. Return Procedure
If you would like to return the product, please contact Gooods.
Please contact us. After contacting us, we will guide you through the detailed procedure.
4. Return Deadline
If you wish to return the product, please contact us within 7 days after the item arrives. Please note that it may be difficult to accept returns after the deadline.
Thank you for your understanding and cooperation. If you have any questions or concerns about the product, please feel free to let us know. We strive to ensure that our customers can shop with peace of mind.