・ About delivery date The current delivery time is about 3 weeks ~ 1 month. Thank you for your understanding. ・About package design Package design is subject to change without notice. Thank you for your understanding. ・ About EC site sales We mainly refuse transactions with customers who wish to sell on Amazon and flea market sites. Please note that if the listing is confirmed, the person in charge may contact you directly. It can be sold on other EC sites. ・ About returns and exchanges Unless the delivered product is due to a defect in our shop, we basically cannot accept returns or refunds. When the product arrives, please be sure to check whether there is any damage to the product and whether there are any discrepancies with your order. Please note that items that have been delivered for more than 7 days cannot be returned or exchanged. We may not be able to respond even if the product is returned after the response period has passed. 《In case of inadequacy of our shop》 If it is within 7 days after arrival, if there is a defect (initial defect) in the product such as damage, we apologize for the inconvenience, but please contact us by e-mail within 1 week after the product arrives. We will contact you with exchange and return instructions as soon as possible. We will bear the shipping fee. If the exchanged item is out of stock, we are sorry to say that we will refund it. Thank you for your understanding. 《Cases in which we cannot accept returns》 The following items cannot be returned. - Cancellation due to customer's convenience after the order has been shipped - Opened and used products - The reason why the product is different from the image, why you don't like it, etc. - Products that have been scratched or damaged by the customer - Products that have been delivered to the customer for more than one week - Price reductions, promotional items, sale items, and limited edition products ・Warranty To ensure that you can use Lilly products for many years after purchase, we offer a 180-day warranty after delivery. In the unlikely event that the product fails within the warranty period, we will replace it with a new ultrasonic brush Lilly or a new product with the same performance free of charge. * Exemptions from this warranty Even within the warranty period, the following cases are not covered by this warranty: 1 Claims for the Service after the Warranty Period Expires 2 If the date of purchase, model name or model name, or other necessary information is not listed. 3 Defects caused by errors in use or improper handling that deviate from normal use 4 Defects due to modifications, non-genuine repairs, and failures caused by other companies' products 5 Scratches or damage to the outer box of the product 6 Failure or damage caused by dropping, impacting, submersion, etc. when moving the product after it arrives 7 Events not attributable to the target product, such as not being able to use services provided by other companies 8 Damage caused by theft, loss, misplacement, fraud, embezzlement, or acts of third party perpetrators 9 When it is not possible to confirm the actual product 10 In the case of natural wear and tear, abrasion, rust, mold, rot, deterioration, staining, discoloration, etc. of the target product, as well as scratches and stains on the appearance that do not affect the function, and defects that cannot be reproduced.