株式会社Masterlife Japan

株式会社Masterlife Japan

T2011001138990

1. Quality control and shipping method of goods ・Appropriate temperature control: We store and ship products under appropriate temperature control to maintain quality. In particular, for products that require refrigeration or freezing, we will ship them using cool delivery (refrigerated and frozen). ・Customer storage: After receiving the product, store it in a place with low temperature and humidity, away from direct sunlight. Products that require refrigeration and freezing should be stored promptly and at the appropriate temperature. We cannot be held responsible for any deterioration of quality due to improper storage. 2. Troubles and Disclaimers During Delivery ・Carrier Responsibility: We are not responsible for any damage, defacement, delay, or other problems that occur during delivery. Customers should check the condition of the goods promptly upon receipt and contact the shipping company directly if there are any issues. ・Coverage: Our liability is limited to the total amount you pay for the product you purchased. The Company shall not be liable for installation labor or other indirect damages caused by damage to the product. Force majeure: The company shall be exempt from liability for any non-delivery or delay in delivery of goods due to bad weather, natural disasters, labor disputes, or other force majeure. 3. Returns and Exchanges ・Confirmation upon receipt of the product: Please check for any shortages, defects, or other issues within 10 working days after receiving the product. If you do not contact us within the time limit, the product will be considered successfully received. ・Initial defect or incorrect shipment: In the unlikely event that there is an initial defect or incorrect shipment, we will replace or refund at our expense. ・Handling of long-term absence: If the product is returned due to the customer's long-term absence, etc., we may charge round-trip shipping and handling fees for the product. For cool flights, the storage period is usually 3 days.