・ Courier service (Sagawa Express)
700 yen nationwide (excluding Okinawa Prefecture, remote islands, and some areas)
* Free shipping on orders of 5,000 yen or more excluding tax
■ Returns and exchanges due to incorrect delivery or defective products
We make every effort to ensure the accuracy of our products, but in the unlikely event that there is a difference in the product or quantity, damage or defective product due to reasons that we deem to be inadequate, we will bear the shipping fee and promptly return or exchange it.
■ Returns due to customer's convenience
We will only accept returns if it is unopened and unused. If it is damaged or stained at the customer's place, we will not be able to return it. In addition, the shipping fee for returning the product will be borne by the customer.
■ Return deadline
If you wish to return or exchange, please contact us within 7 days after the item arrives. We will guide you through the details of the return and exchange procedures.
Please note that if you do not contact us within 7 days, we will not be able to accept returns or exchanges. In addition, please note that returns or exchanges after opening are not possible even if they are unused.
■ Return shipping fee
Returns due to customer's convenience will be borne by the customer. If it is due to a reason that the Company deems to be inadequate, the Company will bear the cost.