株式会社 CROSS DESIGN

Ships within 1 week

◆Please check here for shipping costs https://drive.google.com/file/d/1mxHpXQdCuQDzmp4sqCVwo5029BNY-RwX/view?usp=sharing ◆Free shipping for purchases of ¥30,001 (excluding tax) or more. [About the delivery temperature range] ◇ Cookies Cookies (sablé/boulé de négége) are delivered at room temperature. *If you order with a semi-dry product, it will be delivered in bulk by frozen delivery. In the case of frozen flights, a separate cool flight will be generated. ◇Semi-dry Semi-dry (pound cakes such as madeleines, financiers, cakes, ramels, and etanslans) are individually wrapped and frozen. A separate cool flight will occur. The expiration date on the sticker of the food label is written as "Separately listed at the bottom of the frame". Defrost the product if necessary and display the expiration date sticker by yourself. 【Defrosting method】 Madeleine/Financier/Cake Ramel: 3 hours in the refrigerator or 1 hour at room temperature Keke Etanslan : Half a day in the refrigerator or 3 hours at room temperature [Expiration date] The expiration date of baked goods is roughly as follows. ・Madeleine/Financier/Cake Ramel: 2~3 weeks ・Sablé/Bouldenaise: 4~6 weeks ・Cake Etanslan (refrigeration required): 1~2 weeks [ Shipping days ] ◇ Normally shipped within one week. ■Exchanges and refunds due to customer convenience We do not accept exchanges or refunds due to customer convenience. ■Exchange and refund due to product defects, etc. If the following conditions apply, we will exchange or refund you. [Supporting conditions] ・If it is damaged by the delivery company ・If a defective product is shipped from our company *We will only respond if you contact us within 7 days of receiving the product. Thank you for your understanding. If damage occurs during delivery, please take a photo of the condition of the product upon arrival and contact the shipping company yourself to deal with it between the shipping company and the customer. In that case, please contact us even if it is troublesome. Please note that if you do not present your photos, we will not be able to respond.