Seller Name
Invoice Number
Earliest shipping date
Shipping within 2~3 business days
Shipping Policy
■soem
Free shipping on orders over 40,000 yen excluding tax
If it is less than 40,000 yen excluding tax, a shipping fee of 2000 yen (excluding tax) will be charged.
* However, Hokkaido, Okinawa, and remote islands will be handled as follows, regardless of the purchase price.
・Hokkaido: 3,000 yen (excluding tax)
・Okinawa: 7,000 yen (excluding tax)
・Remote islands: Consultation on a case-by-case basis
Disclaimer and Precautions
Defective
We pay close attention to product management, but in the unlikely event that the product is initially defective or different from the product you ordered, please contact us promptly within 7 days after the product arrives.
We apologize for the inconvenience, but please fill in the following [necessary information regarding returns and exchanges] along with a photo of the relevant part and contact the info@soem.jp. We will ship a substitute for the target product.
[Necessary information on returns and exchanges]
・Name
・Order number
・Product code: Product name, color name, etc.
・ About the condition of the product
Return deadline
Please contact us promptly within 7 days after the product arrives.
Please note that we cannot accept returns or exchanges due to customer's convenience, or returns in the following cases.
・ Products that have been used once
・ If the product is damaged or discarded
・Unpackaged products
Return postage
Returns due to customer's convenience will be borne by the customer. If it falls under a defective product, we will bear it.