Seller Name
Invoice Number
Earliest shipping date
Shipping within 2~3 business days
Shipping Policy
Online shop shipping date: Monday to Friday
We will ship within 2 business days.
The shipping fee is 1,000 yen (tax included) for domestic shipments and 3,000 yen (tax included) for shipments outside Japan.
In addition, only in Japan, customers who purchase 20,000 yen or more will receive free shipping.
Disclaimer and Precautions
When purchasing online, there are many concerns about the size and texture of the fabric. AYANOHAKURA has established "Ciao Flight" to respond to such concerns. You can try it at home and exchange or return it afterwards.
Ciao Flights:
If you can return the product within 7 days of delivery (if there are circumstances and it is delayed, please contact us), we can resize it or refund it. In that case, please contact us from the "Contact Us" page on the website. We will inform you of the return address as soon as possible.
There is no designated delivery company, so please choose the most familiar and easiest method. You can use the box shipped from here as it is. (The shipping fee will be borne by the customer)
If you suspect that the product is defective:
We apologize for the inconvenience, but please fill in the details of the period of use, product number, defect, and photos if possible, and contact us from the chat at the bottom right or the inquiry page.