For room temperature delivery items, free shipping is available for purchases of 50,000 yen or more (tax included)
Frozen delivery will be charged separately
In the unlikely event that there is a defect in the delivery, please contact us within 5 days from the date of arrival. We do not accept returns unless the product is defective.
For Lucuma powder, products can be returned only if they are unopened, have no defects in the package or label, and have a shelf life of 3 months or more.
The shipping fee for returns is at the customer's expense.
Ice cream cannot be returned unless it is defective.