We do not accept returns of non-defective products, products that have been opened (except when they are found to be defective after use), products that have been scratched or stained at the customer's responsibility, and products that have been delivered more than 2 days ago.
・ In the case of initial defects or shipping mistakes, please contact us by E-mail(info@nisiki-kai.com) or TEL (075-212-7829) by the next day after the product arrives.
We apologize for the inconvenience, but please return it by cash on delivery. We will exchange it for a new product. (Return address: 〒604-8052 Kyoto-shi, Nakagyo-ku, Kajiya-cho 216 Oru KAI)