In the unlikely event that the delivered product is stained or damaged, please contact us by e-mail or phone. If you contact us within 7 days after the item arrives, we will respond promptly. Also, please note that if the replacement product is sold out, it will be refunded. If the ordered product is different from what you want, we will accept returns or exchanges only if there are no scratches or stains and can be resold. Products that have been opened cannot be returned.