[About sales on EC sites]
All sales on EC sites are not allowed. Please sell or use it at a physical store.
[About vendor sales]
All vendor sales (secondary wholesale sales) are not allowed.
[About returns]
All returns are not allowed.
[About stock status]
We make every effort to display stock information, but depending on the timing of your order, even if it is displayed as "in stock", it may actually be "out of stock". In that case, we will contact you.
[About the shipping date]
In the event of bad weather, long holidays, busy seasons, or other unavoidable circumstances, it may take more than one week to ship.
[About the delivery note]
It is not possible to include a delivery note with the product to be shipped.
[About product warranty]
This product has a two-year product warranty from the date of purchase (delivery date).
If a defect occurs within two years from the date of purchase, please contact us by message in goooods regarding the "specific details of the defect and the date of purchase (delivery date)". We will contact you to discuss how to deal with the problem. If the problem is not resolved, we will take measures to ship the product or parts.
* In the event of a problem, we will not be able to accept any returns or refunds. We will only ship non-defective products (products or parts).
* When shipping non-defective products, please take the defective product in one of the following ways: (1) pick it up by the manufacturer, (2) dispose of it by the customer, or (1) (2). The form of (1) and (2) is not a form that the customer chooses, but we will contact you.
* We cannot accept shipments of non-defective products to overseas countries other than Japan.
In addition, the warranty is not covered in the following cases.
● If two years have passed since the date of purchase (delivery date).
● When using something other than water through this product.
● When this product is used near fire and abnormalities such as deformation occur.
● In the event of damage or malfunction due to natural disasters such as earthquakes and floods, natural disasters, etc.
● In the case of deterioration or change of appearance due to aging.
● When this product is used in an overseas location other than Japan.
● If this product is customized, secondary processing, etc.
* If you use this product without following the contents of the instruction manual, all defects caused by the customer's mistake in use will not be covered by the warranty.
[About repair]
We cannot accept any repairs.
[About the wooden logo plate]
The "wooden logo plate" shown in some images will be eliminated in the future. There is a possibility that it will not be included in the product to be delivered. In addition, if the wooden logo plate is included with the product and there is a defect, etc., we will not be able to prepare a non-defective product because it is not in stock.
[Other]
We cannot accept any returns or shipments of non-defective products due to customer's convenience, such as "the amount of water and water shape are different from what I expected", "parts have been lost", "the product was used without following the contents described in the instruction manual", etc.