・Depending on the characteristics of the product, it will be delivered by either room temperature, refrigerated, or frozen.
If you order products in multiple temperature ranges, we will ship them in bulk in frozen shipping.
Please note that some products will arrive frozen.
・Granola and cookies are basically shipped by room temperature delivery.
Due to the delicate products, cracks and chips may occur during shipping, but there is no problem with the quality. Please enjoy it with confidence.
・Oatmeal baked donuts are basically shipped by [frozen delivery].
・We usually ship within one week of ordering.
It may take some time depending on the manufacturing situation and busy season.
・Depending on the weather, traffic conditions, and the convenience of the delivery company, there may be delays in delivery. Please note.
・Additional shipping fees will be charged for re-shipment or forwarding due to incomplete address or long-term absence.
Please make sure that you do not enter your address correctly when ordering.
・Because it is food, we do not accept returns or exchanges due to customer convenience.
In the unlikely event that there is a defective product or incorrect delivery, please contact us within 3 days of receiving the product.