It cannot be returned, but in the unlikely event that the product or quantity is different from your order, or if the product is damaged, we will accept exchanges, returns, and refunds only if the following conditions are met. The shipping fee for returns will be borne by the Company, except as described in (2) below. When returning a return, please ship it within 7 days from the date of contact. In addition, all of our products are shipped frozen and refrigerated, but when returning them, we ask that they be shipped at room temperature and paid on delivery.
1. Within 7 days after the product arrives and before returning it, please contact our inquiry desk.
2. After confirming that the return conditions are as above, the person in charge will reply to you whether or not you can handle it.
3. All items to be returned must be available.
4. The product must be unopened. (Unopened means that the product can be confirmed as having not been opened or used.) )